11.

The PLC is not affiliated with a complaints- and disputes resolution institute.

12.

Formal complaints may be filed with De Roos & Pen NV, Keizersgracht 332, 1016 EZ Amsterdam. The possibility also exists to file your complaint with the Dean of the Bar Association in Amsterdam, PO  Box 57590, 1040 BL Amsterdam, tel. 020-589 60 39, fax 020-589 60 01.